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Manually collect debug logs from Resilio Connect

While the preferred channel for contacting support is using the management console's support form, which automatically collects and uploads all necessary debug logs, it still might be required to collect all the debug logs from the affected computer manually. Follow the guides below to find the proper location and collect the necessary files. 
Once located and prepared for upload (for example, archived), drop the log files by the upload link provided by a support engineer.  

Debug information is located in Console's storage folder. The default location is
  • Windows: C:\ProgramData\Resilio\Connect Server
  • Linux: ${resilio-connect-server}/var/data/*.log

Stop Management Console. Navigate to the directory mentioned above. 

logs.png Select all files with .log and .gz extension. If the file browser does not show files' extensions, be sure to select all files starting with 
- common*
- w0-*
- audit*
- db*

Add the files to a zip archive (or a tarball for Linux). Upload the resulting archive file using the link provided by Resilio support engineer. 

All debug information is located in Agent's storage folder. Default locations are mentioned below. Stopping the agent is not compulsory. Navigate to the storage folder mentioned below. 

Select all files with .log and .zip extensions. If file browser does not show files' extensions, select the files starting with sync*, including sync.log#### where ##### is the timestamp in Unix format. Check the directory for .dmp files and select them as well.
Add the selected files to a zip or tar (for Linux) archive. Upload the resulting archive file using the link provided by Resilio support engineer. 

agent_logs.png

The default storage location is as follows: 

Windows

Agents: C:\ProgramData\Resilio\Connect Agent
Management Console Agent: C:\ProgramData\Resilio\Connect Server\agent

OS X /Users/username/Library/Application Support/Resilio Connect Agent

Linux

  • Installed as an app: ./sync in the current directory, from which the Agent is launched
  • Installed from the package as service: /var/lib/resilio-agent or the path where "--log" argument in process points.
  • Installed from package and running with current user: /home/username/.config/resilio-agent or path where "--log" argument in process points.
  • Management Console Agent :{resilio-connect-server}/var/agent

Synology /usr/local/resilioagent/var

Western Digital /mnt/HD/HD_a2/Nas_Prog/ResilioAgent/settings

QNAP  /share/CACHEDEV1_DATA/.qpkg/ResilioAgent/storage

 

The Proxy logs are located in 

  • Windows:
    C:\ProgramData\Resilio\Connect Proxy
  • Linux: ./sync in the current directory, from which the proxy is launched 

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