Articles in this section

Failed login and Resetting Password in Resilio Management Console

Blocked user accounts

Each User Account in the Management Console is protected with username/password credentials. These are set when the SuperAdmin creates a new user. If an invalid login is attempted 10 times in a row, the user is blocked from the Management Console.

If you'd like to reset the 2-factor authentication code, please take a look here. 

mceclip0.png

SuperAdmins can reset the user's password through the Management Console.  The SuperAdmin must log in to the Management Console and go to Settings -> User. Find the necessary user, select the user, click on edit, and enter a new password for the user. 

If the user is blocked, the SuperAdmin must reset the password by clicking on the 'Blocked' status of the user and get the token generated.

mceclip1.png

Copy the generated link and paste it into the URL bar. Enter and confirm the new password. This user gets automatically logged in.

Reset credentials manually 

If the SuperAdmin cannot reset credentials for a reason (e.g., cannot log in to Management Console as or is away), follow the steps below

Steps:

  1. Open Services console (Win + R, “services.msc”) and stop the “Resilio Connect Management Console” service
  2. Open elevated Command Prompt (run it as Admin) and navigate to "C:\Program Files\Resilio Connect Server" {Please use quotes when entering}
  3. Run command: srvctrl.cmd resetpassword <username> --appdata <path>
    <username> - if don't remember or don't have any, enter ANY name and you'll be prompted to create such a user
    <path> is MC's storage folder "C:\ProgramData\Resilio\Connect Server".
  4. Start the “Resilio Connect Management Console” service and go by the link suggested in the command output.
  5. Enter the new password and log in 

14.png 

 

Steps:

  1. Stop Management Console with ./srvctrl stop command
  2. Reset password with ./srvctrl resetpassword <username> --appdata <path to srvctrl>/var
    <username> - if don't remember or don't have any, enter any name and you'll be prompted to create such a user
    <path to srvctrl> is the directory where srvctrl is installed.
  3. Start Management Console with ./srvctrl start and open the link from command output

resetpasswprd.png

When done, Enter the new password and log in 

14.png

Related articles