Throughout the year, Reslio’s Product team releases new software updates to ensure that Resilio is offering the latest product features to best help support your organization. Functionality updates can be viewed here Resilio Change Log.
We understand that some customers want to upgrade to the newest version as soon as they are released. Since major releases tend to be more complex and to ensure Customer Support is available to provide any technical assistance required, customer upgrades are conducted in phases on a rolling basis. Each phase of the roll-out takes into consideration the customer’s size, and customer-specific customization, and environment.
Customers may request an upgrade by creating a ticket with Customer Support through their Management Console or via the Resilio Website. If you create a ticket via the Resilio Website, you will need to know your License ID. When you create a ticket for an upgrade request, the Customer Support agent will advise you when you will be able to upgrade to the latest version.
If there is a critical security issue, we will notify customers via e-mail immediately to address it.
If you need a feature that is part of a new release or if there is an issue that impacts your organization that was addressed in a release, please contact the Customer Success team at cs@resilio.com for further assistance.